One of the best stories I’ve written in WhenInmanila.com was the misconceptions about working at a call center. I’ve received mixed reactions but the majority could relate. Truly, all of the misconceptions mentioned in the article were raised in this video: no-brainer job, immortals, unhealthy, to name a few.
From the excerpt of the controversial Teleserye, “The Borrowed Wife.”
But the most common is: being a call center agent is a no-brainer job. You just answer calls and that’s it.
I said it once and I will say it again, call center work is NOT a no-brainer job! In fact, it requires impeccable skills to become one. You must be passionate in life. Such is what VXI is trying to show everyone: call center people are passionate.
In the tear-jerking video, they invited random people to describe their idea of call center employees. True enough, they gave the misconceptions I mentioned in the article two years ago.
Watch the amazing video of VXI. It depicts truthful facts about working in the call center industry. Please prepare the tissue.
Business Process Outsourcing or BPO is one of the blossoming industries in the Philippines. With 400,000 employees hired last 2011; the country’s economy went up, as well as everyone’s self-esteem. It gave a huge amount of hope to newly graduates and somehow, gave them a taste of financial freedom. There was a time that the only job opening that people knew of is a call center job. Although there are more alternatives (job offers) now than before, BPO jobs still remain a pleasant choice for most people. Truthfully, a call center agent’s salary is much higher than any rank and file employee of other companies.
Call Center Agents are not your ordinary workers; they are the front liners of the company. Despite the danger, they face every day, or every time they are forced to work, they can still pull it off.
Truth be told, that working at a Call Center is considered a decent job. I know because I’ve worked in one. To Call Center workers out there, kudos to your hard work!
What are your thoughts about this? Let’s talk about them by leaving a comment below!
I don’t ever want to blame the call centre operator when I have to call them. My wife is Filipino, I know the challenges Filipinos face. I’m Australian and almost everytime something goes wrong with my phone, internet, computer electricity etc. I get a Filipino voice on the line. I think the problem and difficulties Filipino call-centre workers face is two-fold.
First Western companies who use Filipino workers to operate their call centres are evil. Not only do they pay the Filipino worker about 1/10th of what an australian worker gets. The companies that use Philippine call-centres are generally terrible companies who offer bad services in their home countries. I cannot begin to explain the difficulties we have in Australia with internet and phone company Telstra. I have had nightmares trying to get the internet connected to my house. And in the end I just gave up. It is very hard to stay calm when you get transferred to call-centre operator after call-centre operator who cannot help you. It is not their fault, it is the companies who they work for. I always try to end a conversation with a good “Salamat po” at the end. even when I can’t get anything fixed. It surprises the hell out of the call-centre operator who im talking to. 🙂
Wow! Vxi? Really? Hmmmmmm
My 2 sisters, sis in law and nephew is part of BPO. And proud to see their lives improving. 😀
nice advetisement..
This made me cry a lot and I don’t cry that easy. A person who had worked on a call center would always know the struggles we have to go through everyday. Try being nice to the person who insults you, lets see how you will you cope with that. The people behind this video are greatly appreciated by thousands of people who work in the BPO industry. Its actually the first time in my case to see a video that appreciates our job. Thank you!