Netizen Shares ‘Bad Experience’ with NAIA Terminal 3 and Airline, Urges Management to Fix System Immediately

The Ninoy Aquino International Airport or NAIA – regardless of the terminal – has always been in the spotlight about the hullabaloos happening in the office. We’ve shared heaps of ‘NAIA horror’ stories and it looks like we have another one to worry about.

Netizen package opened in NAIA

Source: Rocky Honrade’s Facebook

A Netizen shared on social media his disappointment towards the current airport and airline systems. According to the story, he arrived from Japan when he noticed that his luggage was forcedly opened by one of the workers of NAIA Terminal 3. He also narrated that his locks were apparently missing and got suspiciously broken. Fortunately, the valuables remained safe.

Ultimately, he urged the NAIA Terminal 3, as well as, the airline to place an immediate action on the said incident.

Read the below full caption:

Ang tindi talaga dto sa Naia Airport (Terminal 3)! Kahapon pagkadating namin galing Japan (Flight 5j5055 4pm) sinira at pinilit buksan ang maleta ko. Nawala ang locks na nakakabit sa isa pang lock.

netizen shares bad experience with NAIA

Isa na lang natira. Mabuti na lang walang nawala na importanteng bagay.Si kuya na nakasabay ko yung pasalubong niyang cup noodles, ndi din pinatawad. (See photo above)

Nais ko lang iparating sa opisina ng Naia at Cebu Pacific, bakit wala kayong aksyon para dito? Bibigyan niyo ako ng papel na iemail ko contact support nyo eh nandun ako sa harapan niyo humihingi ng sagot.

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Pinaiikot niyo pa sistema lalo lang tumatagal at hindi nagagawan ng paraan ang nakawan diyan sa Naia. Paano kung sobrang mahalaga ang bagay na nawala na mula pa sa dugo at pawis para lang maiuwi diyan sa pilipinas? Uutusan niyo na lang mag email sa inyo at hindi gagawan ng aksyon?

Bakit niyo pinababayaan yung ganung gawain? Dapat disiplinado at may prinsipyo ang mga taong nagttrabaho diyan, dahil kung ganyan wala ng turista na bibiyahe sa bansa natin at wala ng tiwala ang kapwa Pilipino na uuwi.

Hindi ako nagpopost para magpapansin o magpadami ng likes, nais ko lang ibahagi ang ngyari kahapon para sa mga taong makakabasa nito na maging alerto kayo.
Nakakalungkot lang isipin na talo-talo na kahit kapwa Pilipino. Ang gobyerno natin ay kailangan ng mabago.
Dapat ialay niyo sa tao ang serbisyong buo, para mas lalo ganahan at mabuhay ang Prinsipyo ng Pinoy na tapat, May takot sa Diyos at may dignidad.

Ikaw kababayan? Ano masasabi mo? Naranasan mo na ba ang ganitong senaryo?

Customer Service

Essentially, customer service is the ultimate reason why people go back to an establishment. Be it a restaurant, pharmacy, supermarket, or an airline, customer service is crucial.

According to helpscout.com’s data, it takes twelve positive experiences to make up for ONE unresolved negative experience. Furthermore, it is true that bad customer service spreads and reaches twice as many ears as praise for a good service experience.

Hasn’t it been true for you? We find it easier to spread bad news than good news. Although, good vibes always win!

Therefore, whether you are an airline or a restaurant, the customer service must be impeccable and world-class.

I think, whether the netizen’s story is true or not, it’s about time for NAIA to fix issues like this. Notwithstanding, the “laglag/tanim bala scam” (bullet-planting). This is where tourists, OFWs, etc., land before exploring the country. Make it worthwhile by providing the best customer service we could ever give.

How about you? Have you experienced something disappointing at our airport? 






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