The past years, stories of delayed flights have been blowing up all over the internet. Our fellow Filipinos have shared their bad and horrible experiences just waiting in the airport for an announcement of when their flight will push through. Though most have come to accept this as a norm, others request that airlines at least try to accommodate passengers when such incidents happen.
One foreigner traveling to Manila from Cambodia shares his not so good experience with one of our local airlines after its flight was delayed for several hours. He prefers to be left anonymous, but read his story below.
“Hi, has anyone here had trouble with Cebu Pacific? I had the one of the worst experiences in flying with this airline. Our flight 5J258 was scheduled to leave Seim Reap Cambodia on Sept 27 at 1030pm. We arrived at the airport at 8pm, checked in and waited by the terminal for our boarding time, which was supposed to be at 945pm. 12 midnight rolls around and there was no staff at the terminal. We were notified that our flight would be delayed until 645am the next morning by simply changing a sign.
As the staff were leaving, after they changed the sign board, they were chased down by angry passengers who were going to miss international connecting flights. After Cebu Pacific’s staff was chased down on their way out, they finally made an announcement that the flight would be delayed until 645 the next morning.
We were given NO food, NO water, NO option for accommodations and we were not even allowed to leave the airport. I called the airline and was put on hold of 1hr, then hung up on.
I’ve attempted to contact the airline again and I’ve been ignored…”
What do you guys think of this foreigner’s experience?
