Customer Service Innovation Event with Francis Kong

When In Manila, customer ecrvice has changed so much in the last few years because of the rise social media and online resources.


Feedback and word-of-mouth testimonials have never been so connected across a digital and virtual expanse at the speed of a single click. It’s time to make the customer front and center in order to sustain a business.




The old rules no longer apply. Before, we thought that if a customer is satisfied, they will tell a couple of their friends. And if they weren’t, they would tell more than 10 of their friends about their bad experience. Today, a totally dissatisfied customer will tell their thousands of closest strangers!


The world is changing so fast and we have no choice but to change along with it. It’s no longer enough to have satisfied customers. We need to WOW them! We need to INNOVATE.


Inspire Leadership Consultancy presents Customer Service Innovation, a whole-day learning event that enables you to continuously grow in developing SUPERB customer service skills. You will learn the secrets of ” WOWING” your customers and creating an unforgettable experience for them.


When In Manila, Francis Kong will be speaking on the topic of Customer Service Innovation along with international hotelier and service excellence consultant Merril Yu. This event is on November 9, 2011 at the Crowne Plaza hotel. For more details, click here:

Customer Service Innovation Event with Francis Kong



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