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Customer Asked to Pay Penalty for Wet Parking Ticket Soaked from Rain

Customer Asked to Pay Penalty for Wet Parking Ticket Soaked from Rainย 

 

A distraught mall-goer aired their frustrations about a mall’s parking policies on social media. Apparently, after having to run through the rain to get to their car in an open parking lot, the guards asked them to pay a penalty / fine since their parking ticket got soaked in the rain.ย 

Check out their full story below:

SM Jazz Parking Ticket Penalty for Rain

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Wet parking ticket story by Giancarlo H.
We stopped by the Hypermarket at SM Jazz tonight for a few things when it began pouring buckets.
I had to retrieve my car from the open, uncovered parking lot at the height of the rain. Everything got soaked, including the paper parking ticket I carried.

As I handed over the ticket and parking fee at the exit, the guard said my wet ticket was considered damaged and I had to pay a penalty. I saidย it was unreasonable for them to penalize a customer who walked across the parking area in this weather. He radioed his superior and asked us to wait.

A queue was forming behind us so I volunteered to move the car to the side to let the others pass. The guard allowed it but stood firmly and directly in front our vehicle, as if I were intending to drive away.

After a few minutes of waiting in the rain that continued to fall, I honked my horn and asked what was happening. He left, and returned with a form instructing me to โ€œwrite a statementโ€ to explain why my ticket was wet and why I should not pay the full penalty.ย 

Soaked and frustrated, I left my car and barged into the managerโ€™s office to ask why they would treat their customers this way. The manager said he would take care of the issue, but not before asking whether I had actually shopped there. He apologized, and assured us that they would sort out the matter themselves. I thanked him and walked back to my car.

As we finally exited, the guard told me I was still to pay for the first two hours.ย 

All this happened while my three year old and his yaya waited in the car.

I will be shopping elsewhere from now on.ย 

Iโ€™m not asking you to boycott SM Hypermart. Iโ€™m just asking you to keep your parking tickets dry.

#SMJazz

 

ย What do you think of this story?ย 

Do you think the mall’s policy is fair?ย 

 

Customer Asked to Pay Penalty for Wet Parking Ticket Soaked from Rainย